What is a custom bot?
A custom bot is automation we design around your specific workflow rather than a one-size-fits-all tool. We assess your process, then build, test, and deploy a bot that completes the work inside your existing systems.
Which of our processes are good candidates for automation?
The best candidates are high-volume, repetitive, rules-based tasks such as data entry, document indexing, and report generation. During discovery we help you identify the processes that will deliver the fastest payback.
What does the build process look like?
We follow five steps: discovery to map your workflow, design to plan the solution, build to develop the bot, deploy to launch it in your systems, and support to keep it running smoothly.
Do we own the bot or rent it?
For custom automations built for your processes, you own the bot along with the supporting documentation. Our proprietary products, Title Hunter® and Title Miner®, are licensed under a subscription model.
If you have already built a bot for someone else, can't we buy a copy to speed up the go live?
Most processes share common patterns, but every client has different systems, file formats, and exception rules, so a direct copy rarely works as-is. We do reuse our libraries, frameworks, and Title Hunter® and Title Miner® products to compress timelines and reduce costs.
Can we start with a pilot before committing to full automation?
Yes. Most clients begin with a focused pilot on one process to validate accuracy, ROI, and fit before expanding into additional workflows.
What is the typical ROI timeline?
Most clients reach ROI within 3 to 6 months. Higher-volume processes such as title search, document indexing, and data entry are often at the faster end of that range.
What systems do you integrate with (SoftPro, Qualia, etc.)?
We can integrate with SoftPro, Qualia, RamQuest, ResWare, Encompass, ICE Mortgage Technology, Salesforce, and most major title and mortgage platforms. Technically, we don’t need to integrate with RPA as the technology uses the same login credentials as your staff to login and replicate their work inside of any system. Of course, API connectivity would be more efficient. We work with title plants, county recorder and assessor websites, MLS sites, and custom in-house applications. If a person can use the system through a browser or desktop, our bots can work with it.
What happens when a website changes and the bot breaks?
Our managed support team monitors bot performance daily and resolves website or platform changes as part of your support agreement. Most updates are restored within hours of detection at no additional cost.
