Frequently Asked Questions

Clients choose TrueFocus because we know the title and mortgage business, not just automation. They get faster turn times, lower per-file cost, and proprietary products like Title Hunter and Title Miner that are already purpose-built for their industry.

Yes. Our smallest clients process a few hundred files a month and still see meaningful savings. Automation is sized to your volume, not the other way around.

Most RPA bot implementations go live in 4 to 6 weeks. More complex AI document processing or multi-system workflows take 8 to 12 weeks (about 3 months). You receive a firm timeline after the initial discovery and process review.

Yes. Most clients begin with a focused pilot on one process to validate accuracy, ROI, and fit before expanding into additional workflows.

Most clients reach full ROI within 6 to 12 months. Higher-volume processes such as title search, document indexing, and data entry often pay back in under 6 months.

Custom automation projects use a fixed build fee plus a monthly support and maintenance subscription. Title Hunter and Title Miner are priced per transaction, so you only pay for what you use.

No. Most engagements are month-to-month after the initial build, with no multi-year commitment required.

No. On month-to-month plans, you can adjust volume or pause services without penalty fees.

For custom automations built for your processes, you own the bot along with the supporting documentation. Our proprietary products, Title Hunter and Title Miner, are licensed under a subscription model.

We can integrate with SoftPro, Qualia, RamQuest, ResWare, Encompass, ICE Mortgage Technology, Salesforce, and most major title and mortgage platforms. We also work with title plants, county recorder and assessor websites, MLS sites, and custom in-house applications. If a person can use the system through a browser or desktop, our bots can work with it.

Yes. We integrate with most any CRM or other web-based systems through native APIs or middleware.

Yes. Title Hunter and Title Miner expose REST APIs and webhooks for triggering jobs, retrieving results, and pushing status updates into your downstream systems.

We use a combination of Anthropic Claude, OpenAI GPT, Google Gemini, and Microsoft Azure AI. We’ve also developed our own proprietary AI model inside Title Miner for document classification and data extraction on sensitive documents. Tool selection depends on the use case, accuracy requirements, and data sensitivity.

Most processes share common patterns, but every client has different systems, file formats, and exception rules, so a direct copy rarely works as-is. We do reuse our libraries, frameworks, and Title Hunter and Title Miner products to compress timelines and reduce costs.

TrueFocus Automation is ISO 27001:2022 certified and currently completing SOC 2 Type 2. Data is encrypted in transit and at rest, access is role-based, and all activity is logged for audit and compliance review.

Yes. Our security, data handling, and operational controls are aligned with ALTA Best Practices and reinforced by our ISO 27001:2022 certification.

Production environments run on enterprise cloud infrastructure in U.S. data centers. We can also deploy on your own cloud or on-premises environment when required by your security or compliance team.

Yes. Every transaction is logged with timestamps, inputs, outputs, and outcomes. Logs are available through dashboards and exportable reports for internal review or regulatory audits.

Bots run continuously, including nights, weekends, and holidays. You decide on the schedule based on system availability and business needs.

Yes. Capacity scales on demand, so you can absorb refinance booms, end-of-month surges, and seasonal volume without adding headcount.

Bots are designed to flag exceptions to a human review queue rather than fail silently. Your team or ours, depending on the agreement, reviews flagged items while the bot continues processing the rest of the workload.

Tasks requiring judgment are routed to a human reviewer through a structured exception queue. The bot handles the routine 80 to 95 percent of work, and your team or ours focuses only on the items that need a decision.

Our managed support team monitors bot performance daily and resolves website or platform changes as part of your support agreement. Most updates are restored within hours of detection at no additional cost.

Bots run 24 hours a day, seven days a week, with no sick days, training cycles, or turnover. Output is consistent and fully auditable, and you can scale capacity up or down without hiring or layoffs.

You are assigned a dedicated account manager and a technical lead who knows your processes. They handle daily support, change requests, and quarterly performance reviews.

Standard support runs Monday through Friday, 8 AM to 6 PM Central, with critical-issue response within one hour. Extended 24/7 support tiers are available for time-sensitive operations.

Yes. We provide hands-on training, written runbooks, and recorded sessions for end users, exception handlers, and administrators. Refresher training is included in ongoing support.

TrueFocus maintains a documented BCP as part of our ISO 27001:2022 program, covering personnel, infrastructure, data backups, and vendor failover. The plan is tested annually and reviewed after any significant incident.

Our recovery time objective is 4 hours for critical services and 24 hours for full restoration, with a recovery point objective of 1 hour. Backups are tested regularly to ensure reliability.

Title Hunter is TrueFocus’s automated title-search platform. It reduces repetitive online public-record searching and organizes results for review.

The workflow can combine RPA, OCR/ICR, cloud services, APIs, and AI-assisted document processing depending on the search and reporting requirements.

Validation uses multiple data points such as address, name, legal description, parcel identifiers, and reference documents, with exceptions routed for human review.

Where client systems and access permit, automation can work with client-owned title-plant resources as well as supported public-record sources.

Turnaround depends on product scope, source-system response time, and exceptions. The automation is designed to remove manual waiting and repetitive retrieval wherever possible.