RPA Defined
Automation of
Rules-Based Processes
Automation of rules-based processes with software that utilizes the user interface (UI) and can run on any software, including web-based applications, ERP systems, and mainframe systems.
RPA replicates the user’s actions, within the UI, to complete various processes including queries, calculations and maintenance of records and transactions.
Why RPA?
Easy to Implement
No Change to IT Infrastructure
Quicker
ROI
Low Code
Platform
Managed by
Business Users
Benefits of RPA
SCALABILITY & FLEXIBILITY
Deploy or re-assign more robots where more support is needed
SECURITY
Reduces internal risks to data and processes
CUSTOMER SATISFACTION
Reduced errors improve efficiency and the quality of the customer experience
NO IT SYSTEM CHANGES
Benefits are possible without updating your current systems of record
REDUCED ERRORS
Eliminate human interventions that can create unintended errors or delays
IMPROVED EFFICIENCY
Robots are faster than humans and can be utilized to operate 24/7
DECREASED COSTS
Potential to reduce operational costs by up to two-thirds of the human cost
EMPLOYEE SATISFACTION
Removes many of the unsatisfying tasks we currently ask our human teams to perform
INDUSTRY DATA
Challenges in Implementing RPA
- Deloitte’s survey of 400 global firms found that 63 percent of surveyed organizations did not meet delivery deadlines for RPA projects
- For the ones that succeeded, longer-than-anticipated bot implementations delayed return on investment (ROI)
- An EY study found 30 to 50 percent of initial RPA projects fail
Areas
Stakeholder Buy-In Expectations
Process Identification
Return on Investment
Implementation
Issues
- Not factoring in all the costs involved (Dev, License, IT
- Wrong process selection
- Longer lead time
- Process changes
- Process not being standard
- No documentation exists
- Lack of buy-in & engagement
- Initiative not supported by IT
How to Overcome
- Identification of right process & size
- Maximize the utilization of bots thru scheduling
- COE setup
- “As is” and “To be” process document
- Engaging the right partner for implementation
- Well defined criteria for process selection
- “As is” and “To be” process documentation
- Engage Business, IT, Risk Teams early on
- Senior management commitment
- Communicate within internal teams