RPA Defined

RPA Defined

Automation of
Rules-Based Processes

Automation of rules-based processes with software that utilizes the user interface (UI) and can run on any software, including web-based applications, ERP systems, and mainframe systems.

RPA replicates the user’s actions, within the UI, to complete various processes including queries, calculations and maintenance of records and transactions.

Why RPA?

Easy to Implement

No Change to IT Infrastructure

Quicker
ROI

Low Code
Platform

Managed by
Business Users

Benefits of RPA

SCALABILITY & FLEXIBILITY

Deploy or re-assign more robots where more support is needed

SECURITY

Reduces internal risks to data and processes

CUSTOMER SATISFACTION

Reduced errors improve efficiency and the quality of the customer experience

NO IT SYSTEM CHANGES

Benefits are possible without updating your current systems of record

REDUCED ERRORS

Eliminate human interventions that can create unintended errors or delays

IMPROVED EFFICIENCY

Robots are faster than humans and can be utilized to operate 24/7

DECREASED COSTS

Potential to reduce operational costs by up to two-thirds of the human cost

EMPLOYEE SATISFACTION

Removes many of the unsatisfying tasks we currently ask our human teams to perform
INDUSTRY DATA

Challenges in Implementing RPA

  • Deloitte’s survey of 400 global firms found that 63 percent of surveyed organizations did not meet delivery deadlines for RPA projects
  • For the ones that succeeded, longer-than-anticipated bot implementations delayed return on investment (ROI)
  • An EY study found 30 to 50 percent of initial RPA projects fail

Areas

Stakeholder Buy-In Expectations

Process Identification

Return on Investment

Implementation

Issues

  • Not factoring in all the costs involved (Dev, License, IT
  • Wrong process selection
  • Longer lead time
  • Process changes
  • Process not being standard
  • No documentation exists
  • Lack of buy-in & engagement
  • Initiative not supported by IT

How to Overcome

  • Identification of right process & size
  • Maximize the utilization of bots thru scheduling
  • COE setup
  • “As is” and “To be” process document
  • Engaging the right partner for implementation
  • Well defined criteria for process selection
  • “As is” and “To be” process documentation
  • Engage Business, IT, Risk Teams early on
  • Senior management commitment
  • Communicate within internal teams