What is job satisfaction, exactly, and how important is it?

Simply put, job satisfaction measures how happy an employee is with their job. According to Gallup, the majority of the U.S. workforce is not engaged in their work, feeling indifferent and uninspired. That lack of engagement can come at a real cost, namely lost productivity, higher turnover rates, and less profit.

Entrepreneur and philanthropist Naveen Jean said it best, “The biggest challenge in the workplace is not the competition, it’s the lack of interest in the work.” Yes, salary, benefits, opportunities for growth and relationships with co-workers and supervisors are contributing factors for employee engagement, but one of the biggest is whether the work the employee does is satisfying.

The Cost of an Unengaged Team

No matter the role or industry, every job comes with its share of mundane, tedious tasks that detract from that satisfaction. Title searchers are no exception. Whether it’s hours of manually searching through physical or digital archives, reviewing endless stacks of deeds, mortgages, tax records and court filings, or methodically inputting property information, owner names and legal descriptions into various systems, there’s no shortage of critical, but uninteresting tasks that need completing.

The cost of an unengaged search abstractor or examiner can be particularly devastating, too. Without a diligent and thorough title search, there’s a risk of undiscovered liens, unpaid taxes or other legal issues that can result in delayed or canceled transactions, costly legal battles or financial losses for buyers, sellers, and lenders. And worst-case scenario? A property’s title defects could lead to foreclosure or loss of ownership, causing long-term financial and legal consequences.

Transforming the Title Search with RPA

So, how then to maximize engagement and still ensure these critical tasks are completed with accuracy and efficiency? Enter Robotic Process Automation (RPA)! Equipping each title searcher with a bot – their own “digital assistant” – allows for the automation of many of the repetitive, time-consuming tasks searchers typically have to perform manually, including:

  • Automating document retrieval: Bots can quickly retrieve and download documents from county records, tax records and property databases, ensuring all necessary information is easily accessible for the search.
  • Streamlining data entry: Title searchers frequently must input data into various systems, including property information, owner names and legal descriptions. A bot can help automate this process by extracting data from indexes and documents and inputting it into the appropriate fields.
  • Conducting analysis: Bots can analyze all the gathered information and pinpoint key data points such as liens, mortgages, and property ownership history, speeding up the identification of potential issues and ensuring an accurate report.
  • Faster reporting: Bots can automatically generate reports based on the information they’ve analyzed in a matter of minutes or hours, which can then be customized to meet specific client needs.

The result? Title searchers can now dedicate the bulk of their time to more creative, challenging and even exciting aspects of their job. This might be dedicating more hours to identifying and solving complex title issues or providing more personalized communication to clients, stakeholders, and other parties in the real estate transaction. This could also open the door to the development of new processes and procedures that improve efficiency and accuracy in title searches, improving the quality of their work and enhancing the overall customer experience.

And with more engaged and productive employees, title and settlement agencies could see better retention rates, improved customer satisfaction and even higher profits.

Introducing Title Hunter®

Title Hunter® is our RPA solution designed specifically to tackle every aspect of the title search process. This automated search platform utilizes software bots to offload many of the repetitive, time-consuming tasks title searchers perform, including document retrieval, analysis, and reporting. And thanks to its versatility and user-friendly interface, Title Hunter® can be used for a variety of purposes, including current owner and two owners’ searches, pre-search reports, updates and date downs, property tax reports, as well as the ability to customize reports for specific needs.

And because Title Hunter® has been designed by experts within both the real estate settlement and automation industries, it addresses the unique needs and challenges of the title search process, making your team more productive (by 2-3X) and allowing you to complete more files or dedicate additional time to supporting your clients.

If you’re ready to transform your title search process and improve the engagement and satisfaction of your team, contact us at info@truefocusautomation.com for more information about Title Hunter® or to schedule a demo.

Photo by Jonathan Marchal on Unsplash