Staff Time and Activities Audits Can Provide Much-Needed Insight for Process Improvements

Technology offers vast opportunities to title companies to improve their data capture, title processes and customer service, but in spite of having access to more effective technology, sometimes agency staff find themselves still slogging through tasks in the same old way because “that’s the way we’ve always done it.”
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The numbers don’t lie… even offshoring comes up short in comparison to automation savings

We recently took a deep dive into our numbers to answer some of the questions we’re asked the most by peers and prospects. One area of skepticism comes from title agents who swear by the use of offshore BPO firms to manage many of the time consuming, redundant tasks that come with producing a title policy.
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